FAQ

1. What should I do if I have trouble logging in?

Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

2.Can you do sample order or wholesale?DO you have MOQ?

Hello friend,Usually, we don't have MOQ.

We do sample order,So you can see the quality of our eyelashest then do large order.

We also do wholesale,The more eyelash you buy at one time, the lower the price we give you.

3.Do you have packages? Do Customized lashbox and logo?

Hello friend.We support customized lash box and logo.We have professional packaging factory and designers.

4.About paypal payment:

Hello friend,We support paypal payment. Paypal can protect your money.And we ship package according to your paypal address.Thanks

Note:We do not accept changing the receiving address, so please confirm that your PayPal receiving address is correct before you place an order.thanks for your understand!

5.About shipping cost:

Hello friend,Affected by novel coronavirus, Now We ship it to you via DHL or Fedex. Thanks

                               If you have any question,plz contact us.